FAQ

Frequently Asked Questions

Have a question about ordering from Maru Pipe? Here are answers to some of the things our customers ask most often.

Do you have a minimum order amount?

No. There is no minimum order requirement at Maru Pipe.

Order as little or as much as you like.

BIG SAVE: Orders of $29 or more receive FREE SHIPPING, so the regular $3.99 shipping charge is waived automatically.

How much is shipping?

Shipping is simple:

Orders under $29: $3.99
Orders $29 or more: FREE SHIPPING

Free shipping is automatically applied when your qualifying order reaches $29.

How quickly will my order ship?

Orders are typically processed within 1 business day, Monday through Friday.

Orders placed on weekends or holidays will normally be processed on the next business day.

How long does delivery take?

Orders are generally shipped within the United States using USPS Ground Advantage.

Estimated delivery is approximately 2–7 business days after shipment.

Delivery times are estimates and may occasionally be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Will my package be discreet?

Yes. We understand the importance of privacy.

Orders are shipped in discreet packaging without unnecessary product information displayed on the outside of the package.

Items are also carefully packed to help protect them during transit.

Will I receive tracking information?

Yes. When tracking is available, it will be sent to the email address associated with your order after your package ships.

Please allow some time for USPS to scan the package and begin displaying tracking updates.

What if my item arrives damaged or I receive the wrong item?

Please contact us as soon as possible at info@marupipe.com.

Include:

Your order number
A short description of the issue
Clear photos of the item and packaging when applicable

We’ll review the situation and help determine the appropriate resolution.

What is your return policy?

Eligible return requests must be made within 14 calendar days of receiving your order.

We offer free returns for eligible items requested within the return period.

Standard return requests cannot be accepted after the 14-day window, except where required by applicable law.

Please contact info@marupipe.com before sending anything back so we can provide return instructions.

How do I know if an accessory will fit my piece?

Check the product description for available sizing and compatibility information.

If you’re unsure before ordering, contact us at info@marupipe.com and we’ll be happy to help you choose the right item.

What happens if an item is sold out?

Some designs are available in limited quantities and may sell out.

Check back for restocks and New Arrivals, or explore similar products currently available in our collection.

Can I change or cancel an order after placing it?

Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipped.

Still Need Help?

Can’t find the answer you’re looking for?

Contact Maru Pipe at:

info@marupipe.com

We’ll be happy to help with questions about products, orders, shipping, returns, or compatibility.